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ICM Network FAQ's

How does the ICM Network actual work?
- The ICM Network is a network of independent claims management companies who submit business to ICM Service Providers (Solicitors, Credit Hire Companies, Medical Agents, ATE Providers, Engineers an many others). ICM is NOT a middle man in that we facilitate the network and allow our members to choose who they want to work with, and when with absolutely no obligations on any party to work together. Like all large networks, we're able to negotiate high service and commission levels for our clients .
Are there any costs involved in joining the ICM Network?
- No, membership is completely free, and there are no monthly or hidden charges involved.
How can ICM offer this service for free?
- We charge our Network Service Providers for being able to receive business via our network. This charge is not passed on to our clients in any way.

Software FAQs

Where is my data held and how secure it it?
- All data is held on remote servers which benefit from around the clock physical and online protection. Your data is backed up in real time which means that there will never be any possibility of ‘lost data’.
Can ICM manage non RTA claims?
- Yes, ICM can record and manage non RTA claims such as Public Liability and Employers Liability Claims. If you’re in any doubt as to whether ICM will suit your business needs, please get in contact.
How can ICM give away this kind of powerful software for free?
- Our software isn’t cheap. In fact, it’s probably the most expensive product of its type available on the market today. However, due to the unique way our software is funded, we are able to give our software away for free to companies that meet some basic requirements. We charge the service providers (solicitors, credit hire companies etc…) who receive business via the system, which means our clients don’t have to pay for their claims management IT.
Tell me about your service providers and how they work within the system
- We have carefully selected business partners in all areas of claims management from PI solicitors, to car hire companies, ATE Insurers etc, and negotiated high commission levels for our clients. Inside ICM’s claims management system is an easy to use ‘Instruct a service provider’ option which allows the user to quickly send and track new claim instructions, communicate with and then invoice service providers for referral fees, all in the same online space.
Can I use my existing service providers?
- Yes, as long as your existing service provider meets our service level standards and is happy to agree to our terms, we would be happy to add them as a service provider. As a service provider, they will also gain more work from other users of ICM.
Tell me more about ICM’s built in CRM Marketing product.
- ICM has a built in customer relationship management tool which will record and track your sales efforts with new prospects and existing clients. You can make notes regarding phone calls, meetings etc…and then set reminders to follow up with that contact. In short, our CRM system will help to keep you in touch with your existing clients, whilst helping you to grow your business.
Will ICM link with existing accounting packages like Sage?
- ICM is compatable with other software applications. If you have a software application that you would like to interface with ICM, please contract us to discuss in greater details to ensure that we can meet your requirements.
- What help and support is available from ICM?
  - You can access help in a number of different ways. There is a built in help function within the system itself but users can also call or email for help and support. Alternatively, your ICM relationship manager will always be happy to visit your office and sit next to you to help you with whatever issue you may have.
- Is there any training available to help me use the system?
  - Yes there is. Once you go live with ICM, you’ll be assigned a local relationship manager who’s job it is to help you get the most out of your claims system. He or she will carry out in house training for all your employees at a time that suits you. We also offer regular one day training sessions at a purpose built training facility in the Northwest UK, easily accessible from all major road links. All training is free to users of ICM.
- How easy is it stop using ICM software?
  - Very easy. Just tell us when you would like to stop using the system and we will arrange for all your data to be returned to you as quickly as we can.

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